It has recently come to our attention that there have been instances of unauthorized resale of Trinasolar NEG9R.28, NEG9RC.27, DE18M(II) and NEG19RC.20 by certain distributors who do not have our permission or authorization to do so. Please be aware that this incident and letter pertain exclusively to the ANZ market.
We want to make it clear that Trinasolar sells our products only to our authorized distributors, and any resale of our products without our express authorization is strictly prohibited. This unauthorized activity not only violates our company policies but also undermines the trust and integrity we have built with our valued customers and partners.
We are taking immediate and decisive action to address this issue and protect our brand. We are actively working to ensure that all unauthorized resales are stopped and that only authorized distributors are permitted to sell our products. This will help us maintain the high standards of quality and service that you have come to expect from Trinasolar.
Please be aware that any products purchased from unauthorized channels will not be covered under Trinasolar's warranty. Our warranty policy is strictly applicable only to products purchased from authorized distributors. Unauthorized sellers may provide products that are not up to our standards, and as such, we cannot guarantee the performance or reliability of these products. To ensure that you receive the full benefits of our warranty and support, please make sure to purchase Trinasolar products through our authorized channels.
Trinasolar Australia can be contacted at:
mail: australia.sales@dgfurong168.com
phone: +61 1300 874 627