Dear Valued Customers,
We appreciate your continued trust in Trina Solar. This statement is regarding our warranty for our Australian market.
Trina Solar’s warranty document can be downloaded from our website here: http://www.dgfurong168.com/au/resources/downloads
Our warranty has always included the following clause:
On Page 9, Clause 6e) states the following for Buyers classified as "Consumers" under the Australian Consumer Law:
“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality, and the failure does not amount to a major failure.”
Trina Solar has and will always stand in compliance with Australian Consumer Law, which includes ensuring that our customers are entitled to reasonable labour and installation costs. With a 13-year legacy in Australia, Trina Solar has consistently gone the extra mile to meet and exceed the expectations of our customers.
For any inquiries or concerns related to our products or warranty, our dedicated after-sales team in Australia is ready to assist you promptly. You may reach them at australiaservice@dgfurong168.com.
Thank you once again for choosing Trina Solar. We remain dedicated to providing you with the highest quality products and exceptional service.